We are a quickly growing franchise, looking for an experienced individual who is seeking long term growth and not just a job. This person must be willing to face any challenges and become part of a team that calls our company their own.

Someone who is: reliable, organized, pays attention to details, and has excellent communication, multi-tasking and time management skills.

Duties change daily so you need to be able to adapt and help wherever needed.

Position Description:
 
The Franchise Operations Manager is responsible and accountable for the store level execution of our company’s operational standards including: cleanliness, customer service, quality, execution and compliance.  The Franchise Operations Manager will play a direct role in training and coaching new and current Franchise Owners and Store Managers.  Franchise Operations Managers will be responsible for all current and future stores and will be evaluated on their overall performance through a specifically designed index focusing on several factors including: customer service scores, store performance and overall store AUV.
 
Franchise Operations Managers will hold quarterly seminars, webinars, conference calls, etc. to train franchisees on various subjects.  In addition, Franchise Operations Managers are expected to spend a large portion of their time performing field level work directly with individual stores for corrective action or continuing education, domestically and internationally.
 
Franchise Operations Manager will need to ensure all stores are in full compliance with all of the company’s standards.  The Franchise Operations Manager is expected to be an expert in all company operating standards. 
 

Responsibilities (included, but not limited to):
 
· Responsible for ensuring system-wide uniformity, adoption and adaptation of company’s programs, operational standards and procedures in all stores, domestically and internationally.  This is accomplished through prompt and effective follow up on all QSC with both in-store visits and follow up calls to the franchisees.  A large portion of the Franchise Operation Managers time will be spent in stores working with Franchise Owners, Store Managers and Crew Members.
 
·         Support all new openings domestically and internationally.  Set-up, certification, ongoing support and management for all stores in the system. Plan and facilitate all new store grand openings. Initiate local store marketing, training, and day-to-day operational planning; domestic and internationally.
 
·         Conduct in-store and/or market training sessions in support of new products, limited time offers, new programs, new procedures, etc.  In addition, conducts quarterly training seminars, webinars and conference calls with restaurants on various topics.

·         Well versed in Local Store Marketing techniques. Create and implement grand opening marketing plan and promotions.

·         Design, modify, update franchisee Operations Manual and Local Store Marketing Manual to standardize best practices, procedures, protocols, and techniques.

· Develop training curriculum/program and conduct franchise operations training meetings and corporate training classes.

· Improve the store operational systems, processes and policies in support of organizations mission to increase revenues, reduce expenses and streamline business process to meet profitability targets and maximize royalty income. Review and evaluate royalty with usage report to determine accurate reporting.

· Assist franchise development by providing operational structure and support for domestic and international growth.

· Maintain high and uniform standards of quality, cleanliness, appearance and service at all stores in the System, including making periodic inspections and quality service checks to ensure Franchise Agreement compliance. Draft and submit non-compliance letters based on QSC reporting.

· Work with distributors, vendors, and suppliers to ensure efficiency on product delivery. On-going evaluation of cost of goods to negotiate best volume pricing.

· Maintain high-levels of rapport, service and support with existing franchisees and leverage relationships to expand our market presence.
   
· Supervise, manage, and coach corporate store managers on a weekly basis.

Qualifications:
 
·         Must have solid written and very strong verbal communication skills including delivery of group presentations. 

·         Education: Bachelor’s degree required. 
 
·         Years of Experience: 3-5 years.
 
·         Significant restaurant management experience and P&L accountability is required.

·         Experience working with and supporting franchisees.
 
·         Ability to work independently and across various time periods (nights, weekends, etc.) as necessary.
 
·         Willingness to work extended hours when required to accomplish specific task.
 
·         Excellent project, planning and time management skills. 
 
·         Ability to motivate a group into action, delegate tasks and outline directions.
 
·         Ability to influence and lead the implementation of systems and procedures under tight deadlines.
 
·         Precise attention to detail and ability to follow instructions (written and verbal) is essential.
 
·         Ability to remain flexible in a constantly changing environment is critical.
 
·         Remains confident and calm under stress, tight timelines and pressure to get results.

·  Must be able to work effectively and efficiently in a team environment.

Comments:

·  At interview, candidates will be asked to evaluate a QSC scorecard and draft a clear and detailed report letter.

· Please submit resume and a letter explaining why you feel you are the right person for this position and our company.

• Location: North OC / South LA
• Compensation: Varies (DOE)
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.